Refund policy

At Andro Vault, we value your satisfaction and strive to provide you with the best products and shopping experience. If for any reason you are not completely satisfied with your purchase, please review our return and refund guidelines below.

Eligibility for Returns

  • Returns are accepted within 7 days from the date of delivery.

  • Items must be unused, unworn, unwashed, and in the same condition that you received them.

  • Products must be returned in their original packaging, along with tags, manuals, accessories, or any free items received.

  • Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

Certain items cannot be returned due to hygiene, customization, or product nature. These include:

  • Customized or personalized products (e.g., printed T-Shirts, custom mugs, custom wall art).

  • Opened or used electronic gadgets.

  • Gift cards and sale/discounted items.

Return Process

  1. To initiate a return, please contact us at [your support email] with your order number and reason for return.

  2. Once approved, you will need to arrange return shipping at your own expense (unless the item is defective or damaged).

  3. Please use a reliable courier service with tracking, as we are not responsible for lost return shipments.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days to your original payment method.

  • Shipping charges are non-refundable (except in cases of defective or wrong items received).

Exchanges

  • Exchanges are only available for defective or damaged items.

  • If you need to exchange an item, please contact us within 7 days of delivery.

Damaged or Defective Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at [your support email] with photos/videos of the product. We will arrange a replacement or a full refund at no additional cost.

💡 Note: Please do not send items back without prior approval from our customer support team.